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Details on an Epicor, SiriusXM agreement
July 4, 2023 by Adam Malik

Epicor and SiriusXM have partnered to give automotive repair shops using Epicor Service CRM to offer eligible customers complimentary three-month SiriusXM Platinum Plan trial subscriptions. Those using Epicor Service CRM can now join “SiriusXM for Shop Customers” at no charge.

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When to ask those key questions of customers
June 29, 2023 by Adam Malik

Timing, as they say, is everything. Most service advisors know what questions they need to ask when a customer calls, often in a panic, to get their vehicle serviced. But when those questions are asked may be most important. Asking

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Want to attract the best talent? Be the best
June 27, 2023 by Adam Malik

If a shop owner wants to draw in the best talent they can, then they need to show that they can be the best leader. It’s a classic lead-by-example mantra. People come to work for people, not companies, pointed out

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Ontario to require naloxone kits in certain workplaces
June 27, 2023 by Emily Atkins

The Ontario government is now requiring at-risk employers to ensure their workplaces have a life-saving naloxone kit on hand and workers trained on how to use them. As of April, more than 1,000 free nasal spray naloxone kits have been

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Can former staff help your talent pains?
June 23, 2023 by Adam Malik

Amid a shortage of talent, trying to bring back former employees is one strategy businesses should try. And this may be no better time, according to a study. According to recruitment consultancy Robert Walters, nearly four in five (79 per

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How to avoid scaring away apprentices
June 22, 2023 by Adam Malik

It has typically been the way of automotive repair shops to have apprentices ‘pay their dues’ before they get to do what they really want — work on cars. And then shop owners wonder why the apprentice left them —

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Why performance pay is better for your shop
June 20, 2023 by Adam Malik

A shop coach gave this example: You have two technicians in your shop. In an eight-hour day, one puts out six hours of work; the other does 10. They’re both paid the same. What do you think will eventually happen?

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From the Magazine: Selling parts in the time of inflation
June 14, 2023 by Kumar Saha

How can suppliers and distributors help shops struggling with rising part prices

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A fraud tale: Misdirection of parts
June 13, 2023 by Adam Malik

One type of fraud a shop can fall victim to is a misdirection of part sales. A red flag for any shop would be a discrepancy between what the shop thinks it’s making on parts and what is actually being

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Enhanced Media: A deeper dive into the Annual Jobber Survey, CARS, June 2023
June 12, 2023 by Auto Service World Staff

Thanks for tuning into the enhanced media segment from the May/June 2023 issue of CARS. Get ready to explore key takeaways from the 2023 Annual Jobber Survey results. Your host and managing editor Adam Malik dives into the top concerns

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How manufacturers are changing their operations
June 9, 2023 by Adam Malik

Fed up with constant geopolitical posturing and one-upmanship, manufacturers are finding new ways to avoid potential supply chain hold ups and challenges. One is to move away from large single factories to meet global needs to smaller ones plotted around

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From the Magazine: Ensuring sustainability in brake parts
June 9, 2023 by Adam Malik

Attention has turned to the role of friction components in sustainability and emissions. Here’s how manufacturers are responding.